For systems integrators and Genesys partners
The Genesys Cloud specialist behind your programme
Global systems integrators and Genesys partners bring QVCCS into their contact centre programmes when the Genesys Cloud CX work has to be right first time. We deliver under your contract and governance, as a certified team with its own method and tooling, and we never go round you to your client.
- 16of our 25 published case studies were delivered through global systems integrators
- 9more were delivered for Genesys reseller partners
- Since 1984our leadership has worked in contact centre technology
- 50+applications in the QVCCS App Suite, used on every programme
How we work with you
Three ways integrators use QVCCS
Each is delivered as a team with a method, not as individuals added to your roster.
- A specialist Genesys Cloud workstreamWe take the Genesys Cloud CX workstream inside your programme: requirements, design, build, test, cut-over and hypercare. We report into your programme management office and work to your plan, your RAID log and your change control.
- Design authority and assuranceWe act as Genesys Cloud design authority for your programme, review designs and builds before they reach your client, or join a programme already under way to bring it back on track.
- Managed services behind your deskYour service desk keeps the client. We sit behind it as the specialist change and escalation layer for Genesys Cloud CX, through our managed professional services tiers.
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A team with a track record, not a list of CVs
Integrators trust us for what we bring as a team: a delivery method with seven stages and a gate at each, a Requirements Traceability Matrix that shows every requirement through design, build and test to sign-off, and our own App Suite for discovery, assurance, documentation and diagnostics. Every delivery team member holds, or is completing, Genesys Cloud certification, and our leadership has been in contact centre technology since 1984.
We work remotely from the UK for programmes around the world, inside your tools, templates and reporting. On-site attendance is agreed for each engagement. When the programme ends, the client has as-built documentation and a support model your desk can run, and our managed professional services can stay behind you as the specialist escalation layer.
Our pledge to systems integrators
The question every integrator asks before bringing in a specialist is whether that specialist will ever go round them to their client. Our answer is no, and we put it in writing.
- We never go round youWe never approach a client you brought us to, and we never take work from them except through you, unless you agree in writing.
- You stay partner of recordYour client relationship, your commercial terms and your account stay yours, during the programme and after it.
- Your paper, your brandWe work under your contract and, where you prefer, under your brand, in your templates, tools and governance.
- We cannot take the subscriptionQVCCS is a Genesys referral partner, not a reseller. There is no route for your client's Genesys Cloud subscription to move to us.
In practice
Programmes delivered through integrators
Clients and integrators are never named. Each case study states how the work was engaged.
A US health benefits provider: Cisco on premises to Genesys Cloud CX, with self-service
How QVCCS moved a US health benefits provider from Cisco, Calabrio and Nuance on premises to Genesys Cloud CX, with provider and member self-service.
- Users
- About 80 at launch, about 150 after Phase 1.5
- Licence
- Genesys Cloud CX 2
A global industrial technology group: two always-open internal desks from NiCE CXone
How QVCCS moved a global technology group's always-open IT service desk and physical security desk from NiCE CXone to Genesys Cloud CX in a managed service.
- Users
- About 65
- Licence
- Genesys Cloud CX 3
A major global airline: premises Edges to hybrid media and five cloud media regions
How QVCCS made a major global airline's Genesys Cloud CX org hybrid, linking 18 premises Edges to five Global Media Fabric regions and carrier trunks worldwide.
- Agents
- More than 400
- Licence
- Genesys Cloud CX
A major US resort and casino: Genesys Cloud CX beside its hotel PBX, with secure payments
How QVCCS put 125 agents of a major US resort and casino on Genesys Cloud CX beside its Avaya PBX, with secure card payments in the call path.
- Agents
- 125 concurrent
- Licence
- Genesys Cloud CX 3
A South African financial services organisation: from Edges to cloud media, on time
How QVCCS moved a South African financial services organisation off end-of-life Genesys Edges to hybrid and cloud media, a new carrier and Operator Connect.
- Agents
- 32
- Licence
- Genesys Cloud CX 1
A US health benefits provider: Avaya to Genesys Cloud CX, with an immense self-service IVR
How QVCCS rebuilt a US health benefits provider's immense IVR on Genesys Cloud CX: 172 users, 88 numbers, voice bots and 17 back-end APIs, off Avaya in 2025.
- Users
- 172
- Licence
- Genesys Cloud CX 1
Questions
Questions integrators ask
Do you subcontract to systems integrators?
Yes. Most of our work is delivered under subcontract to global systems integrators and Genesys reseller partners. We work under your contract and terms, report into your programme governance, and the client relationship stays yours throughout.
Will you approach the client you introduce us to?
No. We never approach a client you brought us to, and we never take work from them except through you, unless you agree in writing. You stay partner of record during the programme and after it. It is part of our written pledge to integrators.
Can you join a programme that is already under way?
Yes. We usually start with a short assurance review of the design, the build and the plan, then either take the Genesys Cloud workstream or support your own team as design authority. Either way we work inside your governance rather than alongside it.
Can you work under our brand?
Where you prefer, yes, in your templates, tools and governance. In practice it is rare: integrators usually bring us in as a named specialist team with its own method, tooling and track record, because that is what their client is relying on.
How do you work with the Genesys reseller on the programme?
QVCCS is a Genesys referral partner, not a reseller, so the Genesys Cloud subscription stays with your client's reseller, often you. There is no route for it to move to us. We work alongside the reseller on licensing, provisioning and support.
Bringing Genesys Cloud CX into a programme, or need a specialist behind your desk? Tell us about the programme and we will tell you plainly where we can help, and where we cannot.
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