Licence Optimiser · Permissions Auditor
Licence Optimiser shows who holds which licence and what is billed; Permissions Auditor goes to the root cause, tracing each user's licence tier to the exact permission and role behind it and previewing role changes in a read-only what-if simulator.
Roles Audit · Role Compliance
Roles Audit compares each role with its Genesys default, while Role Compliance lists who holds an admin or supervisory role, and where.
Number Inventory · Number Finder · DID Conflict Checker
Number Inventory is the live DID and extension list, Number Finder looks for unassigned DIDs by provider, and DID Conflict Checker maps every inbound number to the flow it reaches and flags agent-profile collisions, duplicate routings and numbers also used as outbound caller IDs.
Flow Journey · Conversation Analyser
Both start from one conversation ID: Conversation Analyser is the full forensic report (participants, timeline, timings, audio quality and participant data) with flow replay on demand, whereas Flow Journey concentrates on the Architect flow execution alone, as a numbered written analysis and a node-graph diagram.
IVR Sankey · Journey Analyser · Bot Flow Diagnostics
IVR Sankey maps the whole population of one flow's calls with participant-data splits, Journey Analyser builds Journey Management-style funnels of event cards over the execution traces of the flows you watch, and Bot Flow Diagnostics covers Architect bot and digital bot flows, down to what callers said that the bot did not understand.
Flow Mapper · Flow Narrator · Architect Tools
Flow Mapper is an interactive diagram explorer, configuration audit and as-built Word document for the whole org; Flow Narrator writes a plain-English Word or PDF narrative of one starting flow and everything it calls; Architect Tools brings together a flow browser, health checks, history and dead-config detection.
